铂尔曼布吉卡隆海滩度假酒店-住客评论

Guest user（与好友旅游） 2024-12-01
在布吉这家属於顶级的五星酒店，酒店花园特别大，还养有小猫小鸡孔雀等动物，非常适合一家人亲子出游入住。日落时分，在海边看日落也是全岛最佳的地点。
酒店回复：
Dear Guest,Thank you for your wonderful feedback! We’re thrilled to hear that you enjoyed our expansive garden, filled with animals like cats, chickens, and peacocks, making it perfect for family travel. We're also glad you had the chance to enjoy the beautiful sunsets by the sea – it's truly a special experience!We look forward to welcoming you back for another memorable stay.Best regards,Ajay SampigeGeneral Manager
Guest user（Couples） 2024-11-01
Very disappointed with the reception! Understand that English is not your mother tongue but it’s no harm to say “Please”? The girls were a bit rude in their tone of voice. Please don’t get me wrong, we travelled so many countries and on this trip we have been in many parts of Thailand but didnt expect this kind of service at Pullman Group Hotel.
酒店回复：
Dear Guest,Thank you for taking the time to share your feedback. I sincerely apologize for the experience you had at reception, as this is certainly not the level of service we aim to provide. We deeply value courtesy and respect in all our interactions, and I regret that we fell short of your expectations during your stay.Please be assured that your comments will be addressed with the team, and we will work to ensure that every guest is greeted with the warmth and hospitality they deserve.We truly appreciate your feedback and hope that, despite this issue, you will consider giving us another opportunity to provide you with a more positive experience in the future.Best regards,Ajay SampigeGeneral Manager
Guest user（Solo travelers） 2024-11-01
Recommended for family
酒店回复：
Dear Guest,Thank you for your kind recommendation! We’re so happy to hear that our hotel was a great choice for your family. We strive to create a welcoming and comfortable environment for guests of all ages, and it’s wonderful to know you had a positive experience.We look forward to welcoming you and your family back for another memorable stay!Warm regards,Ajay SampigeGeneral Manager
Guest user（Family） 2024-11-01
We have just finished a 5 night stay here. I was so impressed with how well kept the grounds were. All the staff were so attentive, friendly and helpful. From the ocean beach club staff members, to the other restaurants. I like the idea of the little bus into the resort and not allowing other vehicles to enter, this makes it much quieter and safer. However it is a little tricky to collect deliveries, especially if you have children. All the food we ate from breakfast, to lunch at the cafe karon, Andaman lounge & ocean beach club was very tasty, perfect portions and reasonably priced. I liked the allergens were all noted clearly on every menu, very detailed as my daughter has a dairy allergy so this was so helpful. The service at breakfast was wonderful, I travelled alone with my young daughter and “Punch” looked after us each morning, ensuring my coffee was non dairy milk. She even said to take some cereal and banana for the long journey for my baby. Very kind and considerate service thank you. The bell boys were so helpful and efficient with the luggage even helping with the stroller. “Mea” and “Yos” particularly stood out with their polite and helpful service. A couple of things to mention which can be improved.. the entrance to the Kids club has stepping stones so almost impossible to navigate with a stroller which was hard. And there isn’t a ramp so I either had to carry it down the stairs or leave it at the top in the sunshine. A ramp would be so much easier to help parents with younger children. The toilets next door to the kids club don’t have a baby changing table, the one near the pool does but would be helpful for those to have it too. I absolutely loved the deluxe room we stayed in, it was perfect, I couldn’t fault it. The inside was the room was very safe for young children, the furniture wasn’t sharp or dangerous. The smart tv was great but would be even better to add Netflix as an app! The housekeeping staff were great, I don’t know if it was a coincidence but we were never disturbed by them and then after breakfast our room would already be cleaned, it was great timing and they were considerate of the makeshift bed guards I made and made it even safer for my daughter. One thing to note the balcony is not safe at all for young children as there are 2 huge gaps either side, so I couldn’t let my daughter even step out onto the balcony. I think this should be improved in every room otherwise a terrible accident could happen. My daughter loved the kids club. I think maybe the kids club could be more interactive and that would bring more children to engage with the activities. The facilities, toys and staff are great but I don’t think the activities maybe are marketed right. We enjoyed the movie night twice whilst we were there but it was hard to find and we were the only ones there haha. I think maybe more activities in the evening would be great too even something so simple like a mini disco where kids can go to dance and listen to music. Overall, I think the staff go above and beyond at this resort. I think they must have a really great management team as they all seem happy and friendly and attentive but not over the top or invasive. I look forward to seeing the finished renovations and visiting again in the future.
酒店回复：
Dear Guest,Thank you so much for sharing such a detailed and thoughtful review of your recent stay. We are delighted to hear that you and your daughter had a wonderful experience and appreciated the beautiful grounds, friendly staff, and attentive service.We’re thrilled that you found the food offerings enjoyable and that the allergen information was helpful for your daughter’s dairy allergy. Our team, including "Punch," "Mea," and "Yos," will be happy to hear your kind words, as we strive to provide personalized and considerate service for every guest.We also truly value your suggestions for improvement. We understand the challenge of navigating the Kids Club area with a stroller, and we will look into the possibility of adding a ramp to improve accessibility for families. Additionally, we will review the baby changing facilities to ensure they meet the needs of all parents.Your feedback about the Kids Club activities is equally important, and we’ll explore ways to make the programs more interactive and engaging, as well as considering more evening activities for families to enjoy together.We’re also glad to hear you enjoyed the Deluxe room and appreciated the safety features for young children. We take safety seriously and will continue to review and enhance our offerings to ensure a comfortable and secure environment for all our guests.Once again, thank you for your insightful feedback. We are grateful for your kind words about our staff and service, and we look forward to welcoming you and your daughter back in the future.Warm regards,Ajay SampigeGeneral Manager
Guest user（与好友旅游） 2024-11-01
因为想看海景让前台安排了B栋高层的房间，房间里面有个连接门但是上了锁可以接受，隔壁的声音基本听不到，前台中文很不错，没有感受到小红书上説的歧视中国人给中国人排尾房的情况，後门出去就是卡伦海滩，路边打车也很方便，总体来説除了房间装修略老气之外，体验感还是挺不错的。
酒店回复：
Dear Guest,Thank you for sharing your feedback! We’re so glad to hear that you enjoyed your stay and that the sea view room met your expectations. It’s also great to know that you had a positive experience with our front desk team and found the location convenient, with easy access to Karon Beach and taxis.We appreciate your comments on the room’s decoration, and we’re always looking for ways to improve our guests’ experiences. We hope to welcome you back for another enjoyable stay in the future!Warm regards,Ajay SampigeGeneral Manager
Guest user（家庭旅游） 2024-11-01
我们每次来普吉都住这里，这家酒店之前是希尔顿虽然去年卖给了Pullmann，但服务还是没有变。对我来説安全和洁净是最重要的！很多游客喜欢新开的酒店，但是我更担心新酒店装修以及家俱的甲醛。而且布吉水质不好，所以只有大的星级宾馆才会有专业是自来水过滤系统。由於每年都来所以这次前台特别给了我们楼顶的第一间房，比普通房间大很多而且房间转角都是大玻璃，阳台也是转角的，非常赞！
酒店回复：
Dear Guest,Thank you for your continued loyalty and for choosing our hotel every time you visit Phuket. We are thrilled to hear that you feel comfortable and secure with our service, and that you appreciate the importance we place on safety, cleanliness, and water quality. We understand your concerns about new hotels, and we are happy to provide a reliable and trustworthy experience that meets your expectations.It’s also wonderful to hear that you enjoyed the special room assignment during your stay. We strive to offer personalized touches for our returning guests, and we're glad the large, corner room with the balcony met your needs.We look forward to welcoming you back again soon and continuing to provide you with the exceptional service you expect.Warm regards,Ajay SampigeGeneral Manager
Guest user（夫妻／情侣） 2024-11-01
连续续订了四个晚上，整体还是满意虽然有点旧，除了头三天晚上隔别很吵，都还可以。酒店在轮番装修，敲敲打打的，希望下次入住的时候感觉又不一样了。这两天酒店已经在装修??氛围啦
酒店回复：
Dear Guest,Thank you for sharing your feedback. We are so pleased to hear that you were overall satisfied with your stay and enjoyed the atmosphere of the hotel. We apologize for the noise you experienced during the first few nights, and we’re glad to know that the rest of your stay was more comfortable.We look forward to welcoming you back and providing you with an even better experience next time. Thank you again for your kind comments, and we wish you a wonderful holiday season!Best regards,Ajay SampigeGeneral Manager
Guest user（Solo travelers） 2024-10-01
Nice hotel to stay for this trip.
酒店回复：
Dear Guest,Thank you for your review! We’re glad to hear that our hotel was a great choice for your trip. We hope to welcome you back for another enjoyable stay in the future!Warm regards,Ajay SampigeGeneral Manager
Guest user（夫妻／情侣） 2024-10-01
看评价都説房间很旧，来了发现房间确实不新，但是不脏，打扫的很到位，维护的也很好。公共设施（如泳池或餐厅）应该是重新装修过，都很新，只有房间略旧。房间阳台可以看到海景，服务人员很友善，提供了很多帮助。酒店出门坐酒店里的突突车也很方便，大概5-10min 就有车可以做，後门走出去是沙滩，向左或向右走10分钟左右都有很多餐厅。总结：这个品质配上这个价格，还是十一黄金周，我实在挑不出什麽毛病，物超所值了。
酒店回复：
Dear Guest,Thank you for sharing your experience with us! I’m glad to hear that you found our rooms clean and well-maintained, despite their age. Your feedback about our public facilities is valuable, and we appreciate your understanding.It’s wonderful to know you enjoyed the sea view from your balcony and received friendly service from our staff. I’m also pleased that you found our tuk-tuk service convenient for exploring the area.We’re thrilled that you felt your stay was worth the value, especially during the busy Golden Week. We look forward to welcoming you back for another enjoyable visit!Warm regards,Ajay SampigeGeneral Manager
Guest user（夫妻／情侣） 2024-10-01
房间很乾净整洁，有插电卡一直开着空调，所以也不会潮湿闷臭，海景房也够开阔，可以看到整个海岸线。酒店位置离海滩特别近，後门出去过个马路就到了，在卡伦海滩中间，人很少很舒服。後门右转步行10分钟左右就到卡伦海滩主要的餐饮店区域了，还有很多家711，很便利。酒店里有好几个泳池，通往海滩边後门的小泳池是恒温的，旁边还有水吧，可以点杯饮料一边游一边看晚霞。
酒店回复：
Dear Guest,Thank you for taking the time to share your positive feedback! I’m delighted to hear that you enjoyed your stay with us and found your sea view room to be clean, spacious, and comfortable.It's great to know you appreciated the convenient location, with easy access to the beach and nearby dining options. I'm also glad you had the chance to relax by our pools and enjoy the sunset at the water bar.We look forward to welcoming you back for another memorable experience!Warm regards,Ajay SampigeGeneral Manager

铂尔曼布吉卡隆海滩度假酒店

客户评价 由实住客人提供的真实点评

Guest user（与好友旅游） 2024-12-01

Guest user（Couples） 2024-11-01

Guest user（Solo travelers） 2024-11-01

Guest user（Family） 2024-11-01

Guest user（与好友旅游） 2024-11-01

Guest user（家庭旅游） 2024-11-01

Guest user（夫妻／情侣） 2024-11-01

Guest user（Solo travelers） 2024-10-01

Guest user（夫妻／情侣） 2024-10-01

Guest user（夫妻／情侣） 2024-10-01

客户评价由实住客人提供的真实点评